Press Releases

Misleading Mortgage Notices in your Mailbox

Published: September 11, 2019

 

Around the country, mailboxes are being hit with pink or yellow post cards that establishes a sense of urgency for the recipient. These post cards may include the name of your financial institution (United States Senate Federal Credit Union), a phone number to call along with a seemingly valid Mortgage ID number. All things members may register as legitimate. However, these post cards are not products of USSFCU and the numbers listed will put you through to outside organizations attempting to gain your business. Research shows that there are a few different numbers associated with these post cards that are linked to businesses such as loandepot.com, Heritage Warranty Company and Mortgage Protection Services, none of which are associated with USSFCU in any way. It is important to note that these organizations may have obtained contact information in various ways that involves taking information from public listings or purchasing contact information from a third party that is in no way associated with USSFCU. USSFCU does not and will not sell your information to any third parties!

Still unsure if this post card is a valid USSFCU notice? Check the bottom right corner where the disclosure states, “Not affiliated with, sponsored by and loan information not provided by United States Senate Federal Credit Union (or the name of the institution you financed your Mortgage through)”. If you happen or have happened to call, any of the numbers listed on the post card and the person or automated system on the other end ask you for any personal information or to pay any fees for services to reduce or stop your mortgage payments, please note these as red flags!

If you are unsure what to do about this notice, please contact USSFCU or your primary financial institution directly. Do not contact the number listed on the post card and properly dispose of the notice. If you are ever unsure of a piece of mail or email received or phone call made, call USSFCU directly at 800.374.2758 or email [email protected].

View all press releases

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

Read More testimonials.