Security Corner Blog

Protecting Our Elders: Recognizing and Reporting Financial Abuse

Published: May 9, 2024

Elder financial abuse is a grave concern affecting vulnerable seniors worldwide. As our population ages, it's crucial to raise awareness about this insidious form of exploitation. Financial abuse can take many forms, from unauthorized bank withdrawals to coerced property transfers, missing belongings, and more. Recognizing the signs is the first step in combating this injustice.

How Homeowners Can Protect Themselves From HELOC Fraud

Published: May 1, 2024

Fraudsters can steal from HELOCs by forging checks, breaking into your account or impersonating you and tricking your lender. You can protect yourself from HELOC fraud by making sure your online account is secure and regularly monitoring your credit and HELOC.

Reporting Crime: Know Your Resources

Published: April 24, 2024

Reporting a crime is easier than ever, thanks to various specialized agencies and resources dedicated to different offenses. Whether you've fallen victim to cybercrime, identity theft, elder abuse, or another form of illegal activity, knowing where to turn for help is crucial. In this article, we outline some essential reporting resources and agencies tailored to specific crime types.

The Psychology Behind Scams: 7 Manipulation Techniques to Watch Out For

Published: April 19, 2024

In today's digital age, where information is readily available and connections are made across continents in seconds, it's easy to believe that we're immune to manipulation. However, when it comes to scams, the human mind can be surprisingly vulnerable.

The ABCs of Fraud: Empowering Yourself Against Identity Theft and Financial Scams

Published: March 22, 2024

Understanding the ABCs of fraud isn't just about learning how to spot a scam from a mile away; it's about building a comprehensive shield to protect your finances, your identity, and your peace of mind.

How Scammers Exploit AI and How to Fight Back

Published: March 20, 2024

In an era of digital technology, with all its technological advances, scammers are looking to exploit it for nefarious purposes. In recent years, the rise of artificial intelligence (AI) has provided scammers with new tools and techniques to deceive consumers and perpetrate fraudulent activities.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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