Scheduled Maintenance Notice
Card Processing and Card Management Alerts & Controls Scheduled Maintenance
Card Processing Maintenance
Scheduled maintenance for card transactions will occur on Sunday, May 19, 2024, from 4:00 AM to 6:00 AM ET. During this time, there may be brief disruptions in card transactions.
Card Management Alerts & Controls Maintenance
Maintenance for card management alerts and controls is scheduled from May 16 to May 17, between 11:00 PM ET and 9:00 AM ET. During this window, there will be two outages, each lasting up to 60 minutes. During these outages:
- New card enrollments and changes to existing card alerts and controls will be temporarily unavailable
- Alerts may not be delivered
- Card controls and spending limits may not function as expected
We apologize for any inconvenience and thank you for your understanding as we work to improve our services.
Security Alerts
Phone Call Scams: We have identified instances of scammers contacting our members, falsely claiming to be from our "fraud department," and calling from a phone number that appears to be USSFCU. These individuals may mention unusual account activity to trick you into a false sense of security.
Please be advised that USSFCU will never contact you out of the blue for any account information or access details. If you receive such a call, hang up immediately and dial our main number at 800.374.2758.
Phishing Emails: Several phishing emails have been reported, posing as USSFCU and claiming that members' phone numbers have been disassociated from their online accounts. These emails request online banking credentials. USSFCU will never send unsolicited emails asking for your username, password, one-time verification code, PIN, or any other identification details. If you receive such an email, do not provide any information, and independently call 800.374.2758 or log into your account at my.ussfcu.org to verify transactions.
Spoofing Alerts: We have identified instances of scammers spoofing our TeleAction phone number, posing as USSFCU in texts and phone calls alerting members of charges on their accounts. TeleAction will never initiate a call or text to our members. If you are uncertain about any call or text you are receiving, do not provide any information, hang up, and dial our main line at 800.374.2758.
USSFCU will never send unsolicited emails, calls, or texts to ask for:
- One-time verification code
- PIN
- Username or password
- Personally identifiable information (account number, social security number, birth date, etc.)
Or any other identification details.
If you receive a message that you feel might be fraudulent, do not provide any information, hang up, and independently call 800.374.2758 to speak to a team member at our Member Services Contact Center or log into your account at my.ussfcu.org to verify transactions.
Report fraudulent activity to USSFCU and with the FTC at their dedicated website,
myUSSFCU mobile apps – Minimum Version Update
To ensure all members are protected by the latest security enhancements, members using an app version of 3.6 or older would need to download the latest version to continue using the apps.
The new release of our mobile app, version 3.11, is available. To ensure all members are protected by the latest security enhancements of our Android and iOS apps, members using an app version of 3.6 or older can no longer login and would need to download the latest version to continue to be able to log into the mobile app.
Until these members have updated to the latest version of the app or if their device does not support the latest version, they can use a mobile browser or login from a desktop/PC and login from our website, my.ussfcu.org.