myUSSFCU Online Banking

myUSSFCU Online Banking

Fraud Alert: Phone, Text & Email Scams

Be on high alert for any fraudulent activity and report it to us immediately.

We have had reports of fraudulent notifications being sent to members through phone calls, text messages, and emails, posing as account transaction alerts.

USSFCU will never send unsolicited emails, calls, or text you to ask for your:

  • One-time verification code
  • PIN number
  • Username or password
  • Personally identifiable information (account number, social security number, birth date, etc.)

Or any other identification details.

If you receive a message you feel might be fraudulent, do not provide any information, hang up, and independently call 800.374.2758 to speak to a team member at our Member Services Contact Center or log in to your account at my.ussfcu.org to verify transactions.

Please report any fraudulent activity immediately through email, secured messaging in online banking or by phone.

USSFCU has evolved our online banking experience in the pursuit of providing the best user experience (UX) possible. Member UX is our top priority—not only for every feature but for every touchpoint with another human.

Universal

Members have the power to view balances, make payments, add payees, transfer funds, manage cards and do even more whether online or on the go with the app.

Personal

The online banking experience is further personalized with transaction details, including contact information, locations, and the ability to add tags, notes and even images to individual transactions.

Informed

We are keeping members informed of the things they care about most. Set up alerts for high/low balances or transaction amounts. Members designate the thresholds, and they choose the alert delivery method.

Accessible

Need to speak with someone about your account? Let’s talk. Conversations are a quick, easy and streamlined way of getting answers to your questions.

Secure

In addition to more secure ways to access your account, we've implemented new technology that monitors activity and evaluates if a threat is present. It also blocks malicious attempts to access the platform without authorization.

Log in now and experience the difference!

my.ussfcu.org

  • Secure access to your USSFCU accounts*
  • Pay bills online
  • Review account statements
  • Online Application
    • Apply for loans, lines of credit and credit cards online
    • Open new accounts like saving, checking, and money markets online
  • Activate or block cards
  • Transfer funds between USSFCU accounts and other banks
  • Transfer funds person to person
  • Bank to Bank Transfer - Make a USSFCU loan payment from another financial institution
  • View account transactions
  • Place stop payments
  • Order checks
  • Redeem Smart Rewards points
  • Securely communicate with a USSFCU Member Services Representative using Conversations
  • The ability to integrate and use financial management software such as Microsoft® Money or Intuit® QuickBooks

*from anywhere you have a secured and password-protected internet connection

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

Read More testimonials.