Telephone Banking (TeleAction)

Telephone Banking (TeleAction)

With USSFCU’s telephone banking your accounts are just a phone call away. TeleAction is our 24-hour automated telephone banking service where you can get account balances, transfer funds between accounts, find out if a check has cleared, and perform a variety of other transactions. We have recently upgraded the services this system provides in order to give you and all of our members the best service possible when using TeleAction.

NEW FEATURES

  • Voice recognition capability
  • Available in Spanish
  • Selection Options Have Changed

Connection to TeleAction will remain the same.

How to connect:

  1. Simply dial 800.374.2758 or 202.228.1156
  2. Follow the prompts to TeleAction service
  3. Enter your account number, followed by your PIN, followed by the pound sign (#)
  4. Choose one of the following options presented

Available in English and Spanish.

Please note: Your PIN is established at the time you open an account and can be changed by contacting us at 800.374.2758

Need additional assistance? Contact us for more information!

Take advantage of after-hours call center banking to:

  • Check balances, including account balance, credit card balance, loan balance, available credit, loan payment amount, and loan due date.
  • Monitor transactions, review debit and credit card transactions, verify deposits, and confirm cleared checks.
  • Complete transactions, make payments, transfer money, activate cards, report lost/stolen cards, and request a stop payment.

Our after-hours phone banking now offers 24/7 live loan support, including personalized consultations, application submissions, and decision-making— all available when it suits you. Dial 800-374-2758 after business hours, select option one (1) and experience a revamped Call Menu with brand-new lending options tailored just for you!

Learn more

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

Read More testimonials.