Additional Services

Additional Services

Fraud Alert: Phone, Text & Email Scams

Be on high alert for any fraudulent activity and report it to us immediately.

We have had reports of fraudulent notifications being sent to members through phone calls, text messages, and emails, posing as account transaction alerts.

USSFCU will never send unsolicited emails, calls, or text you to ask for your:

  • One-time verification code
  • PIN number
  • Username or password
  • Personally identifiable information (account number, social security number, birth date, etc.)

Or any other identification details.

If you receive a message you feel might be fraudulent, do not provide any information, hang up, and independently call 800.374.2758 to speak to a team member at our Member Services Contact Center or log in to your account at my.ussfcu.org to verify transactions.

Please report any fraudulent activity immediately through email, secured messaging in online banking or by phone.

 

At United States Senate Federal Credit Union, banking doesn't just stop at accounts and loans. We offer our hard-working members a wide variety of supplemental services — online, by phone, and in-branch. Find out more about these services below, and contact us for details.

Prepaid Cards

USSFCU offers a variety of prepaid cards that members can use wherever Visa® is accepted. Prepaid cards provide a more convenient and safer way to pay than cash. Interested? Find the card that fits your needs below and pick one up at one of our convenient branches.

NOTE: Any postage incurred for delivering cards by mail will be paid by the member placing the order.

Gift Card: Prepaid Visa® gift cards are accepted at virtually any merchant that accepts Visa® cards. Available in amounts from $10—$1,000. Head over to any USSFCU branch and pick one up today!

Reloadable Card: Need help sticking to your budget? Try a prepaid reloadable card that is available anywhere Visa® debit cards are accepted and allows you to control how much you spend. It’s a more secure alternative to cash.

Foreign Currency

Planning on traveling overseas and need to exchange currency. Our online service makes it easy and with delivery service, you can have your currency sent directly to you or an address you specify.

  • A credit union staff member will call to verify your order details before it will be shipped
  • There is a $20 fee once you submit your order
  • The expected arrival time is around 1-2 business days via FedEx
  • A signature is required when the package is delivered

Get Started

IMPORTANT NOTICE: We are currently unable to process any request for Foreign Currency for Russian or Ukrainian banks or currency at this time. 

Wire Transfers

Need to send money? USSFCU members can move funds easily and securely with a wire transfer. Wire transfer processing hours are 10:00 am and 2:00 pm at any of our three, convenient locations or by contacting Member Services at 800.374.2758.

International wires will need to be received no later than 1:30 pm and verified no later than 2 pm for same day processing. 

IMPORTANT NOTICE: We are currently unable to process any request for International Wires for Russian or Ukrainian banks or currency at this time. 

Visa® Account Updater (VAU)

VAU enables the secure exchange of card numbers and expiration date updates between USSFCU and participating card-on-file merchants. The VAU service takes the most recent Visa® card number and expiration date in our system and updates this information with merchants that have those specific cards on file.** Visa® automatically enrolls USSFCU members in this service. However, you can opt out at any time by contacting Card Services at  or by calling 800.374.2758.

*Usually a purchase fee of up to $6.95 may be charged by the credit union. Monthly inactivity fee of $2.95 after 12 consecutive months of inactivity. Lost/stolen replacement card fee of $5.00. United States Senate Federal Credit Union Visa® Gift Cards are issued by MetaBank® pursuant to a license from Visa® U.S.A. Inc, Member FDIC. Membership required. Valid Only in U.S. No Cash Access.

**Contact merchant(s) directly to find out if they participate in Visa® Account Updater. Visa® Account Updater is a Visa® service; not a USSFCU service.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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