24/7 Loan-by-Phone

24/7 Loan-by-Phone

Live, Personalized Loan Support is Now Available 24/7

Discover the convenience of our expanded call center services, now offering round-the-clock support for all your lending needs. Whether it's credit cards, personal loans, auto loans, and more, access personalized loan services even after regular business hours and on weekends.

Our after-hours phone services now include:

  • personalized loan consultations
  • application submissions
  • and decision-making—after hours and on weekends!

Say goodbye to automated responses—connect with a knowledgeable lending professional 24/7.

How to connect:

  1. Simply dial 800.374.2758 
  2. Follow the prompts to Lending Solutions
  3. Choose one of the following options presented

Need additional assistance? Contact us for more information!

Have questions about our 24/7 Loan-by-Phone program? Check out our FAQs:

Q: What is the Loan-by-Phone program?

A: The Loan-by-Phone program is an expansion of our after-hours contact center services. In addition to providing financial and account services, live representatives are now available to review loan products and accept applications with members calling after 4 pm and on weekends.

Q: What types of loan applications do after-hours representatives handle?

A: After-hour representatives will handle consumer loans including credit cards, personal loans, personal lines of credit, new and used autos, and new and used recreational vehicles.

Q: Where can I find my account number?

A: The easiest, quickest way to find your account number (a.k.a. your member number) is on your statement. To access your eStatement, simply log in to your my.ussfcu account, select eStatements and your account number will appear at the top right of the screen.

All loans subject to credit approval. Certain restrictions apply.

Members' Voice Testimonials

This credit union is the best, I love the customer service and you can't beat the interest rates. I'm happy to be a member of this great credit union.

- James · Locust Grove, GA

The branch manager introduced herself and was extremely helpful. She stated that if there is anything we ever need to please let her know. Very positive experience!

- Larry · Cumberland, MD

Greta was absolutely amazing - as always. She makes me and my parents feel valued and supported. We are forever grateful. [The Credit Union] has been hugely supportive over many years. And we feel known and cared for.

- Eliza · Washington, DC

Long as I have been with the credit union, I haven't had any problems. I also like the protection on my account.

- Charles · Upper Marlboro, MD

My overall experience at the credit union was exceptional. The staff was hospitable offering water, my service was timely and professional and the office was well lit and clean.

- Denise · Washington, DC

As a member for more than 40 years, i have always had great service from the USSFCU and know that they stand behind their great reputation.

- David · Silver Spring, MD

A top rate Credit Union, [I'm] privileged to be part of! Thank you for all you do for our family! USSFCU Credit Union was able to resolve our financial situation - vehicle, personal loans, customer service/recommendations, within 6 months. We belonged to another credit union for over 20 years, with results not even close to comparison. We switched ...

- Manuel · Bowie, MD

Your people and products are amazing. The recent [online banking] overhaul is phenomenal. [I've] been electronic banking since Tele action phone banking - paying bills with my push button landline decades ago. USSFCU is light years ahead of everyone else in terms of ease of use and client experience!

- Misty · Brookings, OR

I have been a member for more than 30 years. I no longer reside in the DC area but continue to bank with USSFCU because of the ease and the customer service.

- Tamra · Denver, CO

I have been a member for over 50 years, and I have always gotten good service with loans, when I had to have service at a branch, and when I needed to have money sent to me from my savings account. The personnel have always been friendly and treated me with respect.

- John · Fort Washington, MD

I especially appreciate being able to quickly speak with someone (not a robot) and that person has always been knowledgeable and helpful.

- Bernard · Richmond, VA

Excellent customer service streamlined and transparent process. The representatives are efficient, knowledgeable, and understanding of the type of loans offered by Credit Union.

- Erwin · Ellicott City, MD

The USSFCU behaves as a credit union ought to behave. The staff works with and for the members, not for a corporate board. Interest rates for a car loan, a home improvement loan, and a mortgage are low and terms are transparent.

- Ruth · Takoma Park, MD

Staff are courteous and friendly to work with. Very knowledgeable about services and products offered or available. Excellent follow-up with customers.

- Jacquelyn · Sanford, FL

I have appreciated USSFCU services for many years since I left my work on Capitol Hill. I have appreciated the occasional webinars on purchasing a home or retirement planning.

- Jamie · Washington, DC

I have been a member since 2006, and have always appreciated the customer service response to any concern or query. In addition, as I have traveled extensively, USSFCU has provided support and access.

- Kathleen · Ukiah, CA

I've had a credit union account for decades, even though I no longer work on Capitol Hill. I now have two accounts. I've been able to do all of our banking remotely, by app or by phone.

- Richard · Washington, DC

I have been a USSFCU member for almost 20 years. There is nowhere else I want my money to be. I always receive excellent service.

- Nicole · Alexandria, VA

I deeply appreciate the stellar service, the proficiency, the professionalism, and the kindness. I am truly honored and grateful to bank with a financial institution that treats customers like family.

- Angela · Alexandria, VA

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